What can be returned? We do not accept returns. We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.

 

Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all freight charges.

 

When do items need to be returned? If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.

 

Where do items need to be returned? If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.

 

How do customers return items? We will refund or replace the product that is defective or broken in transit. Freight damages are the responsibility of the carrier.

 

Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to info@secandlco.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.

 

Vine Street Collection will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.

 

No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.

 

You agree to carefully inspect your order upon arrival and that you will not hold me for any problems that arise from your improper storage or use of these products.